NJPTAid Newservice Item: Patient Satisfaction
The article below deals with the role that patient satisfaction plays in determining quality. While this study involved physician services, it nevertheless points out the importance of NOT treating patients as incidental "throughputs" in the health care transaction. Such studies will no doubt play a role as pay-for-performance evolves.
Good outcomes are critically important to demonstrate efficacy & quality of a service, but if our patient/clients are dissatisfied, that is one outcome we can't afford.
Study Is First Step to Getting Useful Information About Physicians To Patients
Massachusetts Demonstration Project Has National Implications for Patient Measures of Quality
New York City, January 12, 2005-A major Massachusetts research study has demonstrated the feasibility and value of measuring the quality of care provided by individual physicians and their office practices by asking their patients. With information obtained from a relatively small number of patients of individual physicians, the researchers found highly reliable and stable information about both the quality of doctor-patient interactions and about the functioning of the doctor's office.